ba99's Privacy Policy

Welcome to the ba99 platform. This privacy policy applies to users of the services provided through the ba99app.cam website. The matters described in this policy clarify our responsibilities and commitments regarding the collection, storage, processing, and protection of user information. By continuing to use the service, you are considered to have accepted the terms of this policy.

At ba99, we believe user privacy is a fundamental right. For this reason, we follow a policy of collecting only the minimum necessary data, and we never sell your information to third parties. Reading our Terms and Conditions will give you more details about the overall structure of the service.

1 Types and Sources of Information Collected

1.1 Information Collected at Registration

When you open an account with ba99, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Address and location information

Age verification is very important to us. No one under the age of 21 may use ba99's services.

1.2 Information Collected Automatically During Use

When you use our platform, certain information is collected automatically, including:

• IP address and device type
• Browser type and operating system
• Login time and session duration on the platform
• Page visit patterns and click data
• Information collected through cookies and similar tracking tools

1.3 Financial Transaction Information

During deposits and withdrawals, we record the transaction amount, method (bKash, Nagad, Rocket, or bank transfer), and time. This information is used to prevent fraud and ensure financial security.

2 Purpose of Information Use

ba99 uses collected information for the purposes described below:

2.1 Account Management

Your personal information is used to carry out necessary tasks such as creating and maintaining your account, identity verification, login security, and password recovery.

2.2 Service Improvement

Data is used to analyze user behaviour, improve platform performance, develop new features, and assess service quality.

2.3 Communication and Support

Your contact information is used to provide 24/7 support via live chat and email, send important updates, and deliver account-related notifications.

2.4 Security and Fraud Prevention

Data is used to detect and prevent unauthorised account access, financial fraud, and suspicious transactions.

3 Information Sharing and Disclosure

3.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to complete deposit and withdrawal processes. These third parties operate under their own independent privacy policies.

3.2 Technology Partners

Only the minimum information required for service operation is shared with software providers and game providers that assist in running the platform.

3.3 Legal Obligations

In the case of any legal process, court order, or government directive, information may need to be disclosed in accordance with applicable law. In such cases, only legally required information is provided.

3.4 Responsible Gaming Support

As part of our Responsible Gaming section, limited anonymised data may be shared with support organisations if a user's gaming behaviour is considered concerning.

4 Information Security Measures

4.1 Encryption

All data transmission between you and our servers is secured using SSL (Secure Socket Layer) encryption technology. Financial information is stored in encrypted form.

4.2 Access Control

Access to user information is limited to only those staff members who require it for their work. All access is logged and reviewed regularly.

4.3 Server Security

Our servers are housed in secure data centres and are protected by firewalls, intrusion detection systems, and regular security audits.

4.4 Password Security

Your password is never stored directly — it is kept in encrypted form using a strong hashing algorithm. No ba99 employee can view or know your password.

5 Cookies Policy

5.1 What Are Cookies

Cookies are small text files stored in your browser. The ba99 platform uses various types of cookies to function correctly and to improve your experience.

5.2 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions and for security.
• Functionality Cookies: For remembering your language preferences and settings.
• Analytics Cookies: For collecting usage statistics on the platform.

5.3 Managing Cookies

You can disable cookies by changing your browser settings, but doing so may limit some functionality of the platform.

6 Information Retention Period

ba99 retains user information according to the following policy:

• Active Accounts: All information is retained for as long as the account remains active.
• Transaction Records: Financial transaction information is retained for an extended period.
• Closed Accounts: Even after an account is closed, data is retained for a set period in accordance with applicable law.
• Log Data: System logs are automatically deleted after a set period.

7 User Rights

As a ba99 user, you have the following rights:

7.1 Right to Access Information

You may request to know what information we hold about you. This request can be made by email and we will respond within a set timeframe.

7.2 Right to Correct Information

If any information on your account is incorrect, you may request a correction. This can be done directly from your account settings or through the support team.

7.3 Right to Close Account

You may request to close your ba99 account at any time. After the account is closed, certain information will be retained for a set period due to legal obligations.

7.4 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may withdraw this permission at any time. However, necessary service-related notifications will continue to be sent.

8 Third-Party Links and Services

The ba99 platform occasionally involves interaction with third-party payment gateways or game providers. These third parties operate under their own privacy policies and ba99 is not responsible for their data practices. You are advised to read the relevant payment provider's privacy policy before using their payment service.

9 Protection of Minors

ba99's services are exclusively for persons aged 21 and above. Age is verified at registration and no information from any person under 21 is knowingly collected. If any minor's account comes to our attention, that account will be closed immediately and the associated information will be deleted.

Detailed information about the age verification process is available in our Frequently Asked Questions (FAQ) section.

10 Policy Changes and Updates

ba99 reserves the right to change or update this privacy policy as needed. For any significant changes, registered users will be notified by email or through a notice on the platform. Continued use of the service after changes are made will be considered acceptance of the new policy.

The history of policy changes and their effective dates will be noted in the "Last Updated" section at the top of this page.

11 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact the ba99 support team: